Disclosure: I received product samples from Influenester to facilitate my review.
A few weeks ago, a surprise arrived on my doorstep. It was the new Keurig 2.0. It was accidentally delivered one neighborhood over, but the very kind neighbor drove it over – thank goodness! I couldn’t believe what a generous gesture this was. After all, she could have refused the package and it would have been weeks before I knew something was on the way to me.
Fast forward to when I used the Keurig 2.0. I love it! My husband loves it! Being able to make a carafe of coffee so that he can put it in his thermos and take it to work? Winner. Since I’ve been expecting, coffee isn’t agreeing with me, but I can’t wait until I can have it again! I had Brian try the French Vanilla so that he could tell you what he thought. “Delicious and smooth!”, is the verdict.
A few days after I started using the Keurig 2.0, something went wrong. It would no longer dispense any water. I’m sure I did (or didn’t do) something brilliant. I called their customer service line and worked with the kindest lady in all the land. If you remember my background, you know that I’ve worked in some form of customer service since college – customer service phone support for a dealership software company, customer service and purchasing for a fiber optics company, and finally training people in customer service and sales for an educational company. Customer service is my jam and I have very strong opinions about hoe customers should and should not be treated.
Keurig’s customer service was outstanding. Before I was off the phone, a replacement and a return tag was on its way to me. We received the replacement about one week ago and all is well. Brian is enjoying his carafe of French Vanilla and I’m dreaming of the day I can enjoy it again!
The only issue at all is that I didn’t get the customer service representative’s name that I worked with so that I could shot it from the rooftops!
Do you have a Keurig? Are you in love?!
